Shipping policy

Shipping Information:

• Dex & Lani Kids and Living ships to multiple countries.
• Provide correct address information when completing your order and specify delivery details or notes for shipping companies.
• We package your products with extra care and protection to ensure items are secure.
• Once your order has been shipped, we cannot accept responsibility for any damage or loss.
• You recognize that Dex & Lani Kids and Living's offerings include the coordination of delivery via third-party delivery providers. We might offer you delivery and insurance choices as part of our service. You understand that Dex & Lani Kids and Living does not supply these delivery and insurance services directly but instead facilitates your access to these services through external delivery companies. Should an item be lost or damaged during delivery, we urge you to promptly email us with a detailed account of the incident. Crucially, we advise you to reach out directly to the delivery provider to seek a refund or make a claim on any available insurance options.
• We are not liable for delays or incidents due to carrier issues or unforeseen events.
• Contacting us for issues:
  • If there is an issue with your order, please contact us immediately at dexandlani@gmail.com
  • Provide your contact details, order details, and photographs of the issue or product(s)

Below are estimated delivery times and costs suggested by Shopify, however we aim to dispatch orders within 2 business days from date of purchase.

Australia

*All orders over $99 will be Standard Shipping (No Express Post)

New Zealand

Asia including Hong Kong SAR, Japan, Malaysia, Singapore and South Korea

United Kingdom including England, Northern Ireland, Scotland and Wales